Especially for Brandon, where buses run every 30 minutes to an hour, it's not ideal for clients who use public transportation. Once they miss the bus, they have to stand there for another 30 minutes or an hour in this cold weather. If you're a newcomer, you don't have any idea of how cold it is when it's minus 40, and there are health and safety risks there.
Technology is another way of providing services to newcomers, but then not all our newcomers have the capacity to use it. As Angela mentioned, we have some refugees who have low literacy levels; they don't even know what a keyboard is, or won't even be able to recognize the characters on the computer, so it won't help that much. The human one-on-one, face-to-face interaction is still the best way to help our newcomers.