I think increasingly what we're seeing is a federalization of immigration, including settlement; that is, all levels of government are becoming increasingly involved in this because they all recognize the value and the importance of immigrants. I think there is the idea of co-operation among the different levels of government as funders and also as groups that are providing supports for best practices and so forth.
I think one of the best practices today is the idea of pre-arrival services because it gives immigrants much more information before they arrive. It demystifies some of the experiences they're going to have. It gives them awareness as well of some of the services that are available once they arrive within Canada. I think more information is always better.
I think the non-profit agencies are very flexible and very resilient types of organizations, and we want to ensure they can be creative. We need flexibility in terms of how they deliver and offer services. Focusing on success, rather than a strict kind of formula about what they should be doing, is the route to go.