Thank you. That's a really good point.
Client service has been a key priority of mine. It's in my mandate letter. It means not just improving processing times and eliminating backlogs, but it also means improving the application processes, streamlining the forms, making sure that the website and the various information on the website is easily accessible and understood, and changing the application forms to make them easier.
It also means directly communicating with our clients to make sure they know the latest update in their application.
We're looking to create five new positions for outreach officers in 2019-20. One locally engaged staff will be in Chandigarh, India; Beijing, China; Abu Dhabi, UAE; Ankara, Turkey; and Nairobi, Kenya. The initial deployment of those five officers will be to do the outreach and information sharing with our clients from the visa offices so that the clients can avoid being taken advantage of.