Thanks very much, Madam Chair.
For the protection of the end-user, who would be the applicant, in the event that an individual's representative has been incompetent or even to some degree ineligible to do the work that they undertook to do, a complaint process would be enacted, but aside from the compensation aspect, what about the application itself?
A lot of people fear that by coming forward with a complaint, their application would be rejected or that they would be somehow penalized. Is there protection for the applicant in that context? If so, what is the protection mechanism?