Okay, so it's in process.
For all of us at the committee here, I think that protection for clients is the number one priority, and I think that's all everyone at the committee is trying to get to.
A lot of clients felt very vulnerable coming forward with complaints. They felt that if their application was in process, though they may have a concern, they'd just leave it alone so that maybe their paperwork would go through correctly. They had already invested such and such dollars and wanted to get their families over, so there was a fear of making a complaint.
How does this new regulation help with filing a complaint for those individuals who are coming forward with a complaint?