Thank you, Madam Chair. Thank you again for being here for the second hour.
I want to continue on with questioning about complaints, and, again, sticking with the theme of protection of the clients.
We often have heard that clients are often given wrong advice, or have paid a substantial amount of funds for a particular service. If that has been the case for the client, in the complaints process that we've put in place, we have put in additional tools to deal with complaints and disciplinary matters, and the authority by statute to search the premises and inspect the copy records.
If an immigration consultant has given wrong advice, or misled the client, if you were able to go into the premises and search certain documents, how are we protecting the client in this scenario?