Excellent. Again, I'm going to ask the same question about the fear of filing a complaint. I think we need to inform individuals that if they are using a consultant, or even go as far as an immigration lawyer, they still have rights as a person who's using the service. We need to inform them that they are able to file complaints. It's safe. It won't jeopardize their applications.
What are some of the measures we've put in place to educate individuals on their rights and their ability to file a complaint without any repercussions?