That's more reassuring.
We're also talking about clients who aren't Canadian citizens but who want to obtain Canadian citizenship. Some families want to be reunited. These files may be assigned to consultants whom they know or don't know, or whom they'll get to know. There's also the service abroad provided by embassies in particular. IRCC is represented in embassies.
Can consultants obtain qualifications abroad, or will they simply be Canadian consultants on Canadian soil?