I'd like to make a follow-up comment.
What drives business to us is every time IRCC tries to simplify the process, simply the form, simplify the website and they say, “You don't need to hire representatives; it's all here and it's in plain English.”
That's like saying, “If you have appendicitis, go to the Library of Congress with a scalpel and pick up Gray's Anatomy and just do it yourself.” Nobody does that.
Every time they try to simplify, it drives business to us, because in a way, they've failed in their effort to make it simpler and people get more baffled and then call us. Therefore, I, for one, champion every time the department simplifies processes.