We have made submissions on behalf of clients who have suffered under former counsels' misdirection. By the way, that includes both lawyers and consultants. We have asked the department to review and reconsider. We try to make the submission as soon as the client retains us, making it early so there's no gap between the time they filed an out of status and the request for reconsideration. I would say that about 70% of the time, if you're eloquent in your storytelling, and present the right issues around section 25, under humanitarian grounds, the department actually does step forward. There are real people reviewing those submissions, and there is relief in the act for that.
I also want to point out that when we have people coming in who have been cheated, lied to or told to misrepresent, and have filed an out of status as a result, most of them are extremely reluctant to approach the regulator for either ICCRC or the law society to complain. We've encouraged them to do so, but we don't want to take up the baton and say that we'll register that complaint for them. The applicants themselves have to take that initiative.