Actually, to add to what Mr. Gagnon just said, the complaints are confidential. In other words, clients are protected until they arrive in court, if necessary. Clients therefore have a guarantee of professional protection reinforced by the fact that there will be new federal legislation.
Previously, clients were protected “only” by the bylaws or what is also called the internal rules; bylaws is easier.
From now on, this will be enshrined in the legislation. We will certainly look at the regulations and make suggestions.
Complaints must be completely confidential, which will encourage people to file a complaint.