They fear that all would be lost, and they would have no recourse. To try to get through the barrier for people coming forward to seek additional help, some of whom may not have the resources to do so—your clients obviously did, but a lot of people may not have access to that recourse—how can IRCC assure individuals that they can in fact come forward with their complaints, and that there will be some protection for them? Hopefully, they could then find someone, whether that is a lawyer or an immigration consultant, to help them with their application, without the applicant being penalized for the previous situation. That is at the crux of it. It is what we need to address to allow this process to unfold as we all hope it should.
On May 7th, 2019. See this statement in context.