Okay, so what I'm hearing is to combat misleading information we have to invest time and money to ensure these officers are getting on the ground and mentioning to potential clients that this is the proper route, the proper information here. We're using information in their native language so we can combat these people who are trying to take advantage of these clients.
Before, a lot of clients feared mentioning if there was a complaint, if they didn't like the consultant they were using. They feared not being able to bring their families over, as their application would be refused if they came forward with a complaint. Now we have recommended putting a process in place whereby those who feel they've been misled or taken advantage of can come forward with a complaint and that won't jeopardize their process. Do you think this is a good step?