Thank you, Madam Chair.
Mr. Jain, thank you for what I think was a pretty accurate assessment of the situation. I say this after eight years of running a member of Parliament office where, to the points that have been made, I employ someone just to deal with immigration casework.
This morning the Auditor General rolled out a report that said that 70% of people who were trying to access the IRCC call centre were prevented from reaching a live agent. The wait time was approximately 32 minutes. There were no service standards there. Even colleagues from the immigration consulting profession said that sometimes false information was given.
I look at this from the perspective of the end-user. Something that the government did not answer for me yesterday, when we had the minister and department officials here, was what is the definition of “legal advice” as it pertains to the immigration consulting profession? That's really what my concern is with perpetuating this system as it is right now. We still have not, from a legislative perspective, dealt with the nub of that, even though I feel there's probably a lot of jurisprudence that defines that. What constitutes somebody helping somebody filling out a form? What constitutes legal advice in terms of the scope we're dealing with today? Are immigration consultants regulated adequately to practise only within something that would not constitute providing legal advice?