I will give you my own example. I have very specific algorithms and practices within my own office to make sure I am not giving legal advice to people when we are working on casework. I worry about exactly what you just said, and also about what my scope of work is as a member of Parliament. What would be also helpful is if the Bar Association would be willing to provide an opinion to us on that perspective. Again, across political stripes, I do worry about the government taking on ownership. I believe that the government's role here is to ensure that information is provided in an accurate, simple way with accurate processes in place, where the call centre deals out information to newcomers, where perhaps there's a little more on translation services.
Could you comment on that approach? To me here we really have legal services and then the responsibility of the government to deliver service in an efficient way that keeps the end-user in mind.