Thank you, Madam Chair.
Gentlemen, thank you for joining us this morning.
I will get straight to the issue. The purpose of the proposed legislation is to regulate consultants and protect the public. It also seeks to reassure Canadian citizens about immigration and people applying for Canadian citizenship. The process must be straightforward, honest and principled for persons who are in need or who are applying for family reunification. We know all that.
There are already consultants who provide quality services to those clients. That's the right term, since those people end up being clients. We are talking about creating an ombudsman position or a complaint mechanism on service quality, as in other colleges. However, people in vulnerable situations and in need are afraid to apply and assert their rights.
Can you give me some examples of cases where consultants have helped these people and given them access to all the services to which they were entitled? Some consultants even tell their clients that, if they are not satisfied with the services they receive, they can file a complaint. It's part of the profession.
Mr. Jade or Mr. Gagnon, you can take turns answering.