Thank you.
We just have have a few minutes left before the end of this panel, and it's on to the Conservative round, so I am going to ask some questions from the chair.
This morning, the Auditor General released a report and there were some very interesting statistics with regard to service standards in the call centre.
As compared to other agencies, IRCC had no target for timeliness, whereas other departments had timeliness standards of 80% of calls answered within 10 minutes. The average wait time in other organizations within the government was about five minutes, but IRCC's was 32 minutes. The other statistics cited were that for people calling into the agency, 70% of calls were prevented from reaching an agent—70%—only 22% were answered at all and 8% were hung up on.
The budget has $51 million to govern immigration consultants. I'm just wondering how much business is driven to immigration consultants because IRCC isn't picking up the phone.