Mr. Chair, this Auditor General's report states that 65% of hearings were postponed at least once before a decision was made. Every time a meeting is postponed, it adds a lot of time—usually an average of five months, according to the Auditor General, as opposed to cases with no postponements. About a quarter of the claims were postponed multiple times, adding at least eight months to the delay—25% of the claims.
That wouldn't be so bad, I suppose, but it appears that in some cases, new claims were being dealt with before the postponed ones. It looks like a very high percentage of that.
Can you elaborate on why that would be? What process wasn't followed there, to allow that to happen?