I just want to be very clear that, as has been indicated by your official, Minister, there has been no service standard. This is a real problem. I know this from all of the folks around the table, all the MPs. When you phone or your constituency assistants help your constituents in phoning, you often just have to wait and wait and wait. If our offices are enduring that kind of situation, imagine what it is like for the constituent on the ground.
This information has been verified by the Auditor General's report. I would urge the minister to actually get on with the service standards for these call centres. It's not acceptable, the situation as it stands right now.
I want to ask a question with respect to—