No, it's more than one agency. We have the ISS, which is in charge of us. I tried to call them. They said that the employee in charge would call me back. I waited a whole day and nobody called me. I contacted Options. I left a message. I said that I had an urgent matter, that I had a bill for the ambulance and I didn't know how to handle it. I called again the second day. I tried to call DIVERSEcity, but I did not have the number.
When I narrated this at school, they told me there was somebody there who could help me and perhaps that would work. I was told that if somebody sent a fax along with the health papers, then I would get exempted. He took the document, photocopied it, and gave it back to me. He told me it should be fine. Then he took it upon himself to fax the document.
So I had tried. I had gone to more than one agency. When one agency does not answer me, I will try a second one. That's what I did, but I got the same outcome. They say to us, “We have too much pressure. We have too many numbers. You have to be patient. You have to wait.” I try to tell them that some matters are urgent. Some matters are more of a priority. If I need to go to a doctor for a headache, perhaps I can wait. But if somebody has an urgent need to undergo a medical test, and there's a need for an interpreter, they'll say that they don't have an interpreter, that they have to work with their own priorities. That's the situation.