Actually, it's about teaching them how to get to areas, what to do for their next steps, plan for them, because they don't know how to plan. In a new country, they don't know what to do first or what's the highest priority to do in this country.
Yes, go with them to the doctor's or tell them how to register for school, or at least guide them; for example, this school has somebody Arabic and ask for so-and-so and they'll help you. Give them some guidance. There is no guidance. There is nothing.
Going back to the ward and being left alone, yes this is a reason.
Also, hire qualified people to do it. Yes, they will run after you in the beginning to get your names. They need the names; they need the numbers for their quotas and their deliverables. They need that. It's true.
At the beginning, they'll take all your names down—okay I need you and you and you—and then that's it. These are the deliverables that they have, these clients or people whom they're servicing.