As we said before, when we deal with people who are in a difficult situation, we find from time to time that people don't necessarily trust government officials, especially if they're out of status, and this we can understand.
It's really a communications issue, to make sure people realize that the best way to maintain their life in Canada and to have permanent residence status is to reach out to IRCC, either themselves or through stakeholders. We believe that communication will be key to making sure people don't have this fear that contacting government would put you in more danger of being removed than if you don't.