Maybe that's not a very scientific statement, but I think the department has done some focus testing, and my staff compared them. It seems that Australia's and New Zealand's websites are easier to navigate.
One of the things we have to do—I'm not really blaming my department, but you asked me, and I think those countries do have better websites—is to improve our level of service on the website. In many ways, the website is the future. It's not the whole future, but it's a big part of it. We are in competition with those countries. We want to do just as well as them, or better, in every dimension that's important, and one of those is the website. Another is processing time.
Sometimes it's difficult to compare. Sometimes you're comparing apples with oranges. Most of the things we do are not purely guided by comparing with other countries, but it's often useful to benchmark. We're wanting to get quicker servicing, more welcoming servicing, and a better website. All of these things we are aiming to achieve.