Thank you very much, Mr. Chair.
Thanks very much to the departmental officials for staying another hour.
I have a few questions for you. The first is related to third parties that we use. I'll use the case of a wonderful Portuguese woman whose mother applied to come here five years ago. Everything's gone perfectly with her application: payments have been made, there have been no issues, and she has gone through the whole process. We're five years later—they applied when she was 76, and she's now 81—and we are told that it's a security check that is holding up her application right now, that it's done with a third party, and that no one can possibly know the timeline for it. It may take up to another five years. I'd like to understand how we are holding our third parties to account. Do we not have some service standards with them?