That actually leads to my second question. How does the department evaluate how well it is providing services to the public? Is there a series of metrics that is used around customer satisfaction or wait times, or are there some training metrics around having a consistent level of service that's provided across the board, across Canada? I guess there are two types of metrics. Is there any way that the department is evaluating whether it's actually providing good service to Canadians? And two, is there some sort of evaluation on how well the services are being delivered by your department across Canada?
On October 4th, 2016. See this statement in context.