Thanks so much for the excellent presentations and for being here today.
I'm going to start by following a little the line of Ms. Kwan's original questioning. The five-year processing time does seem long, and I'm also particularly disturbed to find that it might be five more years in another country as well for processing.
I want to dig a little deeper. I actually go through every single case that comes through my office—every single case. I want to understand what is happening. There are different reasons for the length of time. In some cases, it's even different parts of the world. Sometimes it's a security check that's holding it up. Sometimes it's medical that's holding it up. Sometimes we don't even know; it's just in the process and we don't quite know where it's gone in the ether.
I guess I just want to get a sense from you, in your experience, where you're seeing the delays. Sometimes it's an error that was made on the application, okay? If I can get a little more specifics from you about.... We're seeing for the most part that it tends to be the security that tends go along the application. If you can give us maybe a little bit more information, that would be very helpful to us.