One of the things my clients have often expressed is the need to have somebody, a person with a name whom they can have communication with. Sending an application is very personal. We're talking about their families here. I hear a lot about numbers, but it's also important to remember that there's a humanistic aspect to these applications. We're talking about reuniting people together, their families as a unit. Having that contact with someone, one on one, even a specific name, could be very helpful for them, so they know that so-and-so is actually looking at their application.
This is a problem with applications abroad, because they seem to go from different hands to different officers sometimes—sometimes even different offices. I've had many occasions where applications are sent from one office to another, because there are too many applications in one visa office abroad. Seeing those applications being shifted to different offices can be very stressful to a lot of my clients.