We aren't able to comment on specific cases. There may be a unique set of circumstances in the case you're referring to that caused the case to have taken longer than normal. When it comes to matters of security screening, we work together with our colleagues at the Canada Border Services Agency to complete the assessments that have to be done under the Immigration and Refugee Protection Act.
If you're talking about service providers in general, I wonder if you may be referring to, for example, language testing organizations that were used in economic cases. Perhaps I'm going off on a tangent, and you're interested more specifically in the family class.