Certainly we make every effort to try to avoid that situation. It's a very complicated, very large website. Clearly, if there is an issue we need to address on that particular point, we will. If that is the issue, I don't think we are going to be penalizing any applicants because of our mistake, and that would very much be taken into consideration. I cannot speak about a specific case, obviously.
On November 24th, 2016. See this statement in context.