Good afternoon, Mr. Orr. I thank you and the rest of your team for joining us today and for your presentation before the committee.
One of the surprises that I and many of my colleagues around this table shared when we were elected as members of Parliament is that we also had to become experts in immigration, and our offices became the front line. Can you share with us what initiatives, if any, you have initiated over the past 10 years to help remedy some of the customer service issues that we hear about on an almost daily basis?