Pursuant to Standing Order 108(2) and the motion adopted by the committee on October 4, the committee will begin its study on the modernization of client service delivery.
We have officials from the department before us today once again: Mr. Robert Orr, assistant deputy minister; Paul Armstrong, director general, centralized network; and Michelle Lattimore, associate director general. I note that we have Mr. Fraser Valentine with us as well.
Mr. Orr, the floor is yours.