Yes.
You asked about the role or the space for lawyers. I think that IRCC sometimes does not design things to facilitate collaboration between IRCC, the client, and the lawyer involved.
For example, using the online portal for authorized representatives, I can create applications, but I can't share an individual application or a view of that application with a client. I've had clients say they would love to see it. I say, “I can't do it.” At least under the previous system, if I searched or viewed, I'd see all my applications. I can't disclose that information to an individual client.