Thanks for asking.
In fact, I'm aware of the process. This process has been in place and we've been working on it with IRCC for at least one and a half years, and it's the whole functionality that has changed.
By the way, just to make a long story short, the message is a shell. In order to get there, there has been a lot of changes in the functionality and the hiring and the way they were doing it, but there is still room to improve.