You briefly touched on my question, Mr. Jade.
With regard to the levels of call centres you were mentioning, there are a lot of times we get a request for a status update in our offices for a certain client. It takes a lot of our time to find the specific status update, instead of cases where more information is needed and it may require more time.
What would you recommend for a simple status update? You were mentioning the levels of call centres. What would you recommend?