Committee members, I call the meeting to order, please.
As you know, pursuant to Standing Order 108(2), today we're studying the motion adopted by the committee on October 4 to resume the study of the modernization of client service delivery.
We have for the first hour, 3:30 to 4:30, two witnesses. The first one, from the Canadian Association of Professional Immigration Consultants, is Dory Jade, the chief executive officer. We also have a presenter from the Canadian Council for Refugees, Loly Rico, president. She comes to us by video conference, and she is in Toronto today.
Welcome to our witnesses. We'll begin with Mr. Jade.
You have seven minutes to make a presentation, and then we'll move to Ms. Rico for seven minutes.