If you're asking me to talk lawyers out of a job, that's a difficult one for me to answer.
However, I can tell you that there is a premise made in regard to lawyers, and we've made submissions that many of the government websites are actually quite negative about representatives, and lawyers in particular. We would advocate for change in that area.
To answer your question, if you have a client who is educated or even has secondary education and is approaching doing an immigration application in Canada, the first place he or she goes is to the website. The website is improving, and I've seen acknowledgement that it needs to be improved, so that's understood. Terrific. However, it does need to be simplified.
As we migrate now to global case management and online applications, the overall recommendation would be just to use plain language, easy to follow check lists, and perhaps systems in GCMS that require the documents before you can file the application.