Thank you.
One of the most popular questions that members of Parliament get is on the topic of status updates. They're having trouble getting status updates. Our recent study on client service modernization revealed some serious shortcomings exhibited by the department in terms of communicating with its client base. Most of the complaints that the committee heard were about how hard it is to obtain status updates, and of course, when they don't get them, the constituents contact us, the members of Parliament, to get answers for them.
Can you, Minister, give us some concrete actions that you and the department are taking in trying to improve this situation?