Thanks so much, Mr. Chair, and thanks for the excellent presentations.
Ms. Emory, I believe one of your recommendations was stronger regulation for immigration consultants. Ms. Panlaqui, you talked about how some immigration consultants advertise that they're licensed when they're not.
I wonder if both of you might give me an example of when you've actually complained to the ICCRC. Have you actually used the ICCRC's complaint mechanism, and what was your experience? If you haven't used it, why haven't you?
Let's start with Ms. Emory and finish with Ms. Panlaqui.