In that case, it's very hard to convince the workers to file a complaint, because once they find out that they have problems with immigration consultants or their immigration status, their priority is to fix that and get their immigration status so they can move on. In 80% of the cases, they either withdraw or tell us they don't want to pursue their cases. They just want us to help them with their existing case so it can be fixed with IRCC. Those are the challenges that we see on the ground.
I'm sorry, I didn't get a chance to introduce Michelle, one of our clients. She has had experience dealing with immigration consultants. I would like to ask that you give her about two minutes to share her experience.