It's a very good point. It's fundamental. The fundamental change has to come from a recognition that we actually do need immigration to grow our economy. If we look at it with the purpose of how to facilitate bringing these people in, that changes the nature of the interaction. Streamlining the processes and having more accessibility, as Mr. Eustaquio mentioned, are critical to that. Having it in a language that the applicant understands will assist with that.
There are so many different pathways for people to apply. That alone can be burdensome to an applicant. It would be helpful if there was a clearer line of demarcation as to what the application is for, how long the process could take, and what necessary documents are required in order to facilitate an application. That way, applicants would know from the beginning what is required of them.
On complex applications, I do think there will be a need for an immigration consultant or a lawyer to assist, because not all of them will be paint-by-numbers. You could apply a similar process to what it's like to get a building permit. In order to get a building permit, there is a lot of pre-work that is done in order to establish the necessary conditions for approval. That is a very rich ground for immigration consultants to play around, and I think they take advantage of that. The more we can make that information accessible and attainable to applicants, the easier it would be for them to apply on their own, therefore taking the need away from those less complex cases.