The example here refers to an immigration consultant. However, I think it's very important to remember that the ICCRC has no power under the legislation to investigate or discipline unauthorized representatives. We work with the authorities. Complaint and discipline mechanisms can then be implemented. You asked witnesses whether they filed a complaint, and many of them answered that they did not, but that they heard about someone who did.
The mechanisms in place must be used. That's what I want to say.