Thank you, both.
To reiterate what this committee has been seeing, I believe that most of the ICCRC members who have come here are not the people at issue. What we do see, though, from the witnesses we've heard, is that the complaint process has not been very effective. I don't think anybody has come here with a negative thought process about ICCRC members.
The witness before you stated that he, as a lawyer, told somebody at ICCRC in the complaints division that somebody six years ago had been told that his or her file had been denied. They kept charging the person and telling them that it was still happening and not checking. At the end, the investigator just said, “Oh, well, it could have been his or her staff, so we can't say.” Try telling that to a law society. If a lawyer said, “Oh, I'm sorry, it was my staff”, they would not stop at that. The buck doesn't stop with the staff. It stops at the lawyer.
We don't see any enforcement.
I'll start with you, Mr. Kewley. How do you see ICCRC getting out of this glut and showing effective enforcement, effective discipline to its existing members, in coming up with a positive solution on how to deal with ghost consultants?