With the remainder of my time, and I would hope in a very non-partisan spirit, and to my colleagues who may be new, I'm just starting the process of dealing with case work. I want to re-emphasize how important it is for us to have access. What happens is, when we phone this 1-844 number, oftentimes the response that we'll get is that they can't help us because the central processing unit would essentially allow them to overturn somebody's decision. That's not what we want. Every once in a while there's a new piece of evidence. A constituent has come in, and there have legitimately been times when evidence has been lost in the mail and we need to have a reconsideration on a ruling, and they're not in a position to be able to do that.
For instance, I can give an example of something where we would intervene. I had a constituent whose husband was the sponsor on her citizenship application and her daughter's. They were about to take the oath and he committed suicide. The ruling was that they could not be granted citizenship. That's where we worked through that department to overcome that issue because the visa officer couldn't overturn the ruling.
These are the sorts of cases that we are involved in. From the bottom of my heart, and to my colleagues across the aisle, I strongly recommend against removing our access into that division. It's going to make your life a lot more difficult and it's going to gum up the system for your officers as well as for us. If anything, I would recommend better training for new MPs on how to use those services and in what situation.