Sure. There's also one other best practice that we've learned and it's called the hackathon. That's when you allow people, generally younger than me, who actually know computer systems, to sit down and actually—it's very exciting—devise ways to electronically work smarter and faster. We encourage that in the department and then we make it part of our processes: a very valuable lesson learned.
On October 3rd, 2017. See this statement in context.