Right.
On a related point, we just did a huge study on customer service as it relates to immigration as a whole. Both of you have spoken, as has Mr. Montoya, about how it is a big burden to get through this process. People have to find representation.
I note here that the Canadian Bar Association has recommended that the procedural fairness letters be written in plain language with clear instructions, including an explanation of which services are public and what can be privately disbursed. Can you expand on this in terms of how that would be implemented, what resources you would need to do that, and the time frame you think the government could undertake this in? To me that seems like a very common sense approach.