I can turn to Greg Kipling to supplement what I'm going to tell you. We have a standing stakeholder table, consisting of the principal stakeholders of the board, including the Canadian Bar Association; the Canadian Association of Refugee Lawyers; the Refugee Lawyers Association, which is in Toronto; AQAADI, the Quebec immigration lawyers association; CAPIC, the organization representing immigration consultants; and CCR, the Canadian Council for Refugees. I believe Legal Aid Ontario may have been consulted on this as well. Whenever we do any policy, we go out to those stakeholders.
As far as I'm aware, we also looked at other complaint systems to see how we would amend the process.
Do you want to supplement that?