Madam Chair, it is a Treasury Board guideline in which there's a consultation that happens, and the department sets those specific standards in consultation with the provinces, territories and other partners. That is published on our website.
We strive to achieve those service standards in our processing world. As I mentioned earlier, there are certain dependencies and reliance on certain things, but I fully take the point on board that we need to understand more of a client's behaviour by communicating with them at appropriate times so that they do not get anxious during the processing time, because at times we will get right up to the very end of the expected time frame of processing—and we will get there, but in-between that, the anxiety rises.
We are working toward making sure that we understand client behaviour and that we communicate accordingly with them.