Thank you, Madam Chair.
Thank you to the witnesses.
I'm not a member of this committee, so this has been very informative to me.
People who are involved in the immigration process have a big challenge on their hands navigating the system, and they come to us, and we have a challenge as well trying to help them navigate the process, so learning some of this information is quite valuable.
I have a few questions.
I just texted my office while we were sitting here and asked what the burning questions are. The answer I got wasn't surprising; it was processing times and communication. People typically contact my office when they're well into the process and are close to the time when they've been told they should be receiving a response or are just past it. I think I heard you say that you are about satisfying the processing times in about 80% of cases.
How do you get to 100%, and who sets these time frames anyway? If you submit an application for permanent residency or anything else, you're told that the expected time will be a certain number of months or whatnot. Who sets those times, and how do we bring those down?