One of the complaints we have from the CFIB is about the difficulty of getting in contact regarding the process, say, for an LMIA, specifically with phone numbers. The phone number listed to get in touch with them is under the ESDC corporate information section, where very few business owners would ever think to look.
Are you considering making a phone number more readily available and apparent on your website and in other ways for businesses to get in touch to find out what's going on?