It's difficult to comment on the specific situation without having more information. I'm definitely happy to look into that particular case.
A three-year processing time is abnormal; it's not something that we see a lot. We know that in certain cases, when their inspection is under way, things can prevent an application from proceeding if there is information suggesting that there are non-compliance issues. Normally, if those are administrative, they wouldn't hold up an application, but in the case where there are cases of abuse that may get referred to law enforcement authorities, it could affect the processing.
Again, it's not our intention to keep people in suspense. I know the inspection regime is new. There has been a move towards unannounced inspections, and there have been hiccups around the rollout of that. Some of them are taking a very long time, and employers don't always know what to do when they're under inspection. The department is rolling out an engagement strategy with employers to facilitate information about the process and the expectations. We are looking at the timelines. There's a mapping going on to try to make process leaner so that decisions get taken faster and things don't get held up.
Sometimes it's not possible to share information on the status of applications, depending on the nature of the issues, but we're sensitive to those.